Here is a letter just sent to:
Michael Jones ~ Head of Venue & customer Experience
Paddy Flavin ~ Project Management
cc Mark Ashton
As a life long supporter of Watford Football Club, I concerned at a seeming lack of management control and awareness & quiet clearly the poor & unacceptable dissemination of information surrounding the enabling works to facilitate the demolition of the East stand.
As a Vice President of Facilities Management responsible for an organisation that runs projects worth millions every year I am at a loss to understand how we can get to virtually the eve of the new season before you recognise and announce that the planned summer works would not be completed in time for the new season.
I have looked at the web sites of many Championship clubs over the past few days and realise that at Watford the board has clearly dedicated sufficient resources in providing two posts with a specific responsibility for the stadium with Project Management & Head of Venue and Customer Experience positions clearly engaged to ensure situations such as this do not go off the rails in the manner that has now occurred.
To be in a situation where the club finds itself unable to identify just where the players will change before the first home game is in my mind more than 'unfortunate timing' as described by Mr. Simpson, to me, it appears to be crass bad management.
However, I would welcome your response and you identifying to me why bad management, poor contract supervision and inadequate and or conflicting media and shareholder communication is not the issue here.
I would be grateful if you could provide questions to the following:
1. Am I correct in assuming that your original specification & tender documentation specified a time frame for completion of key or critical areas?
2. Was the criticality of these time frames discussed at pre contract award meetings, were you happy that the successful contractor fully understood & had the sufficient resources & expertise to deliver in accordance with the required time frames?
3. Did you agree and document with the main contractor in advance a project plan that delivered critical stages of the project in a time frame geared to accommodate the needs of the football team and heaven forbid the supporters?
4. How often did you hold project meetings to verify the progress to schedule?
5. When did anyone at the club realise deadlines would not be met?
6. Did your contract contain penalty clauses (liquidated andassertained damages) for gaining recompense and; offsetting additional costs borne by the club in the event of the contractor’s non delivery of critical components? Have you invoked those clauses and can we be assured that the costs of any temporary accommodation will be borne by the contractor?
7. Why did the Watfordfc web site carry an article on 2nd July talking very favorably of the progress when it must have been obvious that the works would not have been completed in time for the start of the season?
8. Why was the club not open with shareholders, supporters & media in disseminating this information in a speedy manner?
9. Who at Watford Football Club is taking accountability for these problems & is it fair to assume lessons have been learnt & will not be repeated?
I look forward to your response
Vancouver Island. British Columbia.